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  1. Vecteezy Support & FAQs
  2. Billing & Subscriptions
  3. General Overview

General Overview

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  • I have needs that aren’t represented in this pricing. Does Vecteezy offer customer pricing?
  • Can I cancel my plan if I want to?
  • Does canceling my subscription remove access to my existing downloads?
  • How do I give you my VAT number?
  • When will I be charged for Auto Renewal?
  • Can I apply a discount or coupon code to my purchase?
  • How do I update my Credit Card information?
  • Why is my card not being accepted?
  • Can I pay by check, wire transfer, or purchase order?
  • Is my subscription automatically renewed?
  • Can I pay with PayPal?
  • How do I get a receipt?
  • How do I get an invoice?
  • Does Vecteezy charge any cancellation fees?
  • I have an annual plan with monthly billing. Can I turn off Auto Renewal?
  • How do I Cancel my Subscription?
  • If I upgrade my Pro License to a Pro Extended License, does it use one of my existing download credits?
  • If I upgrade my Free License to a Pro License, does it use one of my existing download credits?
  • What happens to my credits of I join Pro?
  • Can I purchase multiple subscription plans in my account?
  • What are Credit Packs?
  • How do Vecteezy subscription plans work?
  • How many credits does a file cost?
  • What if I cancel my subscription in the middle of my billing cycle?
Vecteezy Support & FAQs
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